Returns & exchanges

All Sales Are Final

Unless otherwise outlined below, all purchases from Tutto Passa are final. We do not offer refunds or returns on any products.

Eligible apparel items may qualify for a one-time exchange under the conditions outlined below.

Apparel Exchange Policy (T-Shirts & Hoodies)

Tutto Passa offers one-time exchanges on eligible apparel items for a different size or color.

To qualify for an exchange:

• Requests must be made within 7 days of receiving your order.
• Items must be unused, unworn, unwashed, and in their original condition.
• Original tags must still be attached.
• Proof of purchase is required.
• Exchanges are limited to the same product in a different size or color.
• If your requested size or color is unavailable, Tutto Passa may issue store credit at its discretion.
• Sale, clearance, promotional, and limited-edition items are not eligible for exchange.
• Apparel showing signs of wear, washing, stains, odors, damage, pet hair, or alterations will not be accepted.

Only one exchange per order is permitted.

How to Request an Exchange

Please reach out through our Contact page within 7 days of receiving your order.

Once your request is approved, Tutto Passa will provide return instructions.

Please note:

• Customers are responsible for return shipping costs unless the exchange is the result of an error made by Tutto Passa.
• We recommend using a trackable shipping service and purchasing shipping insurance, as Tutto Passa is not responsible for lost or damaged return shipments.
• Once your return has been received and inspected, your replacement item will be shipped.

Hat Return Policy

All hat purchases from Tutto Passa are final sale.

Due to the limited nature of our products and for quality assurance reasons, hats are not eligible for refunds, returns, or exchanges, including for sizing, fit, color preference, or change of mind.

Please review product descriptions carefully before placing your order.

Incorrect or Defective Items

If you receive an incorrect or defective item, please contact Tutto Passa within 7 days of delivery.

If the issue is verified, Tutto Passa will replace the item at no additional cost.

To qualify for a replacement:

• The item must be unused and unworn.
• Original tags must remain attached.
• The item must be returned in its original packaging whenever possible.
• Photos of the issue may be requested before a replacement is approved.

Replacement requests submitted more than 7 days after delivery may not be eligible for review.

Shipping Address Responsibility

Customers are responsible for providing an accurate shipping address during checkout.

Tutto Passa is not responsible for orders shipped to an incorrect address provided by the customer.

If a package is returned to Tutto Passa because of an incorrect or incomplete address, the customer will be responsible for any additional shipping charges required to resend the order.

Policy Updates

Tutto Passa reserves the right to modify or update this Returns & Exchange Policy at any time without prior notice.

The most current version of this policy will always be available on our website.

By placing an order with Tutto Passa, you acknowledge that you have read, understood, and agree to the terms of this policy.